FAQ

Is this type of protection for me?

If you have a social security number and assets to lose should be concerned with identity theft. Even if you "don't have anything for thieves to take", it's not just about what you have but how criminals can use your information to make major transactions or purchases.

Who is LifeLock?

LifeLock is the largest and fastest growing identity theft prevention company in the United States, with head offices in Tempe, Arizona. It began providing its service in April 2005.

Do you have different payment plans?

We are flexible - you can pay monthly or annually, whichever is easiest for you.

Can I feel confident that LifeLock's system is secure from hacking, even from LifeLock's own employees?

LifeLock is certified with the industry's most stringent security certification, ISO 27001. LifeLock was the first company in the identity theft prevention field to achieve this status. LifeLock has followed many steps to keep information secure. Most importantly, as a customer, you are covered by a LifeLock guarantee.

When should I expect to receive my credit reports?

It's possible to wait from 4-6 weeks to receive this information, due to the increase in fraud alert requests the credit bureaus have received. You do not need to worry about protection during the period you are waiting for these reports. From the moment you sign up, however, you are covered by LifeLock.

Do I need to contact LifeLock if I am applying for a new credit card?

No, this is not required. We would, however, be happy to try and expedite the process for you if you run into problems or unique delays.